Small Business Tip - What About Using a Virtual Assistant?

One of the most advantageous aspects of using a virtual assistant is the ability to employ industry experts for the completion of certain tasks. This becomes beneficial in situations where a small business is faced with a complex problem which is beyond the expertise of the in-house employees. Using a virtual assistant gives the small business the opportunity to outsource the task of solving the problem to a highly qualified candidate. Plus, many small business owners find that the virtual assistant’s service fee ends up being significantly less than what it would have cost them to solve the problem with their in-house staff. The amount of time it would have taken coupled with the potential for costly mistakes makes it clear using a virtual assistant is the right decision in this scenario.

Another scenario where tasks may be outsourced to an industry expert is when the small business is faced with the task of performing more work than they are capable of handling in-house. During aggressive deadlines or unexpected delays, using a virtual assistant can be used to complete projects according to unyielding deadlines.

Flexibility in Scheduling

Many small businesses balance the workload they take on based on the number of employees they have on staff capable of assisting in each individual task. However, using a virtual assistant gives small businesses the ability to consider accepting more work than their in-house employees are capable of completing. An example of when this is beneficial is when consultants are awarded more projects than they had anticipated and are suddenly in a situation where they are not able to meet their deadlines due to larger than anticipated workloads.

Another advantage to using a virtual assistant is the ability to take on larger projects than usual. One of the most elementary factors often considered when awarding projects to consultants is the number of staff members who are available to work on the project. Clients evaluate this number with their project needs and schedule to determine whether or not they think the consultant is capable of completing the project on time. Consultants who outsource portions of their projects are effectively able to increase the amount of employees they can afford to have working on a particular project.

Reduced Operating Costs

Finally, using a virtual assistant can help companies to produce higher quality work by enabling them to reduce their operating costs. Using a virtual assistant can save companies a great deal of money because they often do not have to pay benefits such as social security, workers’ compensation and Medicare to those who perform work on a contract basis. Additionally, those who perform the outsourced work typically do the work from their own office meaning the company does not have to provide resources for the individual. Although these costs may seem trivial, they can really add up especially if using a virtual assistant is used on a regular basis.

Combined with the reduced operating costs, many companies find that productivity is increased through using a virtual assistant. By using a virtual assistant the in-house employees are freed of additional responsibilities and can focus exclusively on the tasks they were hired to perform. This is significant because without using a virtual assistant these same employees might be tasked with attempting to perform complicated tasks for which they are not properly trained or qualified. When this happens there is a significant decline in productivity as the employees take longer than necessary to complete the more complicated tasks and do not have time to complete the simpler tasks.

Do you have experience using a virtual assistant?  Please feel free to share any thoughts or comments.

Thanks for reading!  Until next time...

Diahana

Small Business Idea - How to Increase Your Efficiency

Everywhere we look we are seeing a drive for efficiency. Waste is to be avoided and expenses have to be cut if the small business is going to survive, let alone prosper. Today it's more important then ever to get maximum value out of the money spent on resources, whether it is the direct costs of running a business or the substantial costs associated with employing personnel. There's no room for uncertainty when it comes to handling these costs and every reason for the small business owner to put in place systems to analyze where and why the money is being spent.

There are so many different reasons for employing a virtual assistant, for example. Each one of these reasons has in one way or another a lot to do with efficiency, so it is somewhat ironic when one of the reasons put forward by a typical small-business owner – faced with the question about hiring a virtual assistant – is one related to efficiency.

"I simply don't know how many hours work it should take to complete, so how can I employ a virtual assistant on an "as needed" basis, accordingly?"

Before any progress can be made moving forward it is important to get a feeling for exactly what work needs to be outsourced. This will require careful consideration for the executive, who will almost certainly be surprised as the list grows longer and longer. These are all the tasks that should be delegated and many of them may be tasks that can be handled on an "as needed" outsourced basis.  Just think how inefficient it really is to employ an assistant or administrator on a salaried or weekly basis.

This person is being employed for 40 hours whether there is sufficient work to fill those 40 hours or not. 

Invariably this leads to massive inefficiency as a salaried employee may simply "expand" the time that it should take to complete a variety of tasks in order to justify his or her salary. Some people might look at this as cheating, while other people would say it is also human nature to a certain extent. After all, this is the traditional way of handling administration and is it really the fault of the individual employee if there is not an "exact" amount of work to fill an exact number of hours?

In a drive toward efficiency this kind of operation of course needs to stop. Once that long list of outsource-ready tasks is complete a top notch personal assistant can be engaged to advise. The VA will know how long it should take to conduct and complete each and every task and can then agree with the small-business owner to take on this raft of tasks efficiently. A price will be quoted for each job through completion and there will be no need for the business owner to worry about an employee "expanding" to simply fill up their weekly timesheet. The more efficient the small business owner can be in this way the more likely they are to succeed and go on to prosper in the aggressive real world out there.

Thanks for reading!  Feel free to share your thoughts.

Until Next Time,
Diahana

Marketing Ideas for Your Small Business

Recently a client asked me to put together a few strategic marketing ideas for their restaurant business that was aligned to their growth goals.  So this week I thought it might be interesting to share with you some of the ideas we discussed.  Now in this particular situation the client owns a restaurant and I've decided to include that detail since I think it provides a good example, but it could easily be adapted to your own small business goals.

Whenever I start a new project, I always begin with the goal.  In this case, the goal was to create a plan for a attracting new customers (25-40 year old set) who are more cutting edge and using social media.  A lot of this stuff can easily be automated in a cloud-based virtual solution so don't get overwhelmed.  It also should be pointed out that the customer already has a website, Facebook Page and Twitter account, all key components in my mind for an effective and well rounded strategy.  Here are a the ideas we discussed:


Create a Newsletter or Blog

In this case they had a pretty big email list, but no newsletter.  Even if you don't have a list yet, it's easy to build one and a great way to stay in touch with your customers and keep them coming back.  Ideally a newsletter or blog should be done once a week. The 25-40 year old set likes communication to be more personal these days (that’s why they are all “hanging out” on Facebook) so include a recipe “secret”, quote from a happy customer, birthday information, and what's happening in and around town.  All the content you create for your website and newsletter can then be repurposed and used on Facebook and Twitter.

Maximize the use of Facebook

Post any videos you have to your Facebook fan page and ask for comments.  Ask customers that come in to “like” your page.  When people "Like" your Facebook page, they are alerted to your updates via their news feeds.  You can also explore expanding your fan base using Facebook ads.  I would also recommend creating a “hidden” secret in the commercial or video for them to watch for (e.g. "what color is our signature drink”) when they come in the restaurant with the answer their name goes in for a drawing, winners can be posted via twitter, Facebook, on the blog or newsletter, etc.

Create automated updates across all your accounts.  Connect to your Facebook page from your newsletter, you newsletter to your website, from Facebook to twitter.  You get the idea.  All should be tightly integrated so as you update one with the daily specials, birthdays, etc. it can automatically post to all the others.

Maximize the use of Twitter:

Tweet your nightly/weekly specials (if you aren’t already).  Tweet interesting things happening in in and around town, such as  new movies, concerts, interesting happenings.  Become the center of information for the community.  Check and make sure your Twitter handle is on your website, Facebook page, newsletter, displayed in the restaurant menu, put it on the televisions in the bar, etc.

There are some good rules of thumb to use for Twitter that build value, a relationship and a good following.  Here are a few that you can incorporate in addition to sharing your own information about daily specials, birthdays, your blog or newsletter and other relevant information.  Remember many can be streamlined using technology and other resources, you do not have to do all this yourself and it could easily be outsourced to a virtual assistant team.

• Reply to someone else’s tweet
• Re-Tweet good information
• Post inspiration or quote
• Post an “a-ha” resource
• Share a link to another great resource, blog post or website

Develop Email Campaigns

Developing email campaigns is easy and can also be automated, you probably already have the content developed for advertising elsewhere, it just needs to be adapted for email.  Any advertising you are doing in local magazines, tv, radio can be repurposed and sent via email along with a newsletter, blog, recipe of the week, birthday days, specials…you get the idea.

That's it!  I hope you got some good ideas for putting together your own strategic marketing plan, as always we are here to help.  Feel free to share your comments, and I'd love to hear your thoughts...

Until next time,
Diahana